Shipping policy
Shipping Policy
Order Processing
Thank you for shopping with us! We carefully process every order to ensure your product arrives in perfect condition.
Orders are typically processed within 1–3 business days after payment confirmation. Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
Shipping Times
Delivery times vary depending on your location and shipping availability.
Estimated delivery times:
- United Kingdom: 7–15 business days
- United States & Canada: 7–20 business days
- International Orders: 10–25 business days
Please note that delivery times are estimates and may vary due to factors outside of our control, including customs processing, courier delays, weather conditions, or peak shopping periods.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and available shipping options.
From time to time, we may offer promotional free shipping offers. Any applicable offers will be clearly displayed on our website.
Incorrect Addresses
Please ensure all delivery information is entered correctly at checkout. We are unable to guarantee changes to shipping details once an order has been processed.
We are not responsible for orders delivered to an incorrect address provided by the customer.
Delays & Lost Packages
While we do our best to ensure timely delivery, delays can occasionally occur due to shipping carriers, customs, or circumstances outside our control.
If your order has not arrived within the expected delivery timeframe, please contact our customer support team and we will be happy to assist you.
Contact Us
If you have any questions regarding your order or shipping, please contact us at:
havenandhound111@outlook.com
Thank you for choosing us!